Returns & Refunds

We truly appreciate your business and want you to feel confident shopping with us. Please take a moment to review our return policy before placing your order.

7-Day Return Window

You have 7 days from the date of delivery to request a return.

All approved returns are subject to a 25% restocking fee. By placing an order, you acknowledge that you have reviewed and agreed to this policy.

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Return Eligibility

To qualify for a return, items must:

• Be unused

• Be in original condition

• Be in original packaging

• Include proof of purchase

To start a return, please email info@kypro.ca.

Approved returns must be sent to:

1451 Sandhill Dr.
Ancaster, ON L9G 4V5

Please note:

• Return shipping costs are the responsibility of the customer.

• In-person returns at our location are free.

• Returns sent without prior approval will not be accepted.

If you’re unsure about anything, just reach out — we’re happy to help.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue quickly.

Approved claims will receive either:

• A replacement at no cost, or

• A refund (less the 3% payment processing fee)

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Final Sale Items

The following items are non-returnable:

• All fencing products (FINAL SALE)

• Sale items

• Gift cards

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Exchanges

If you need a different product, the easiest way is to request a return for the original item (if eligible), and once approved, place a new order for the item you prefer.

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Refunds

Once we receive and inspect your return, we will process your refund to the original payment method.

Please note:

• A 25% restocking fee applies to approved returns.

• Payment processing fees (3%) are non-refundable.

Example:

If your purchase was $1,000:

$1,000
– $250 (25% restocking fee)
– $30 (3% processing fee)
= $720 refunded